Ever since the AT&T-Mobility 911
outage that affected customers in several states the night of March 8,
the FCC has been trying to figure out what happened. Preliminary
information indicates the outage lasted five hours in the primary
affected areas (the southeast, central, and parts of the northeast) but
its effects spread throughout the regions, according to Public Safety
& Homeland Security Acting Bureau Chief Lisa Fowlkes.
“It appears AT&T re-configured
its network,” and then the routing for 911 calls failed, said Fowlkes,
as she updated commissioners during Thursday’s FCC meeting. “They
went to a backup call center for manual processing.” The volume was too
much which meant calls were blocked. Affected customers heard fast
ringing or nothing, public safety officials told the FCC in the affected
areas. On an average day, the provider carries some 44,000 VoLTE calls
nationwide. During the outage some 12,000 of those calls couldn’t get
through to 911, according to the FCC. Continue Reading
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