Friday, March 24, 2017

FCC Says It Appears Network Reconfiguration Caused 911 Outages

Ever since the AT&T-Mobility 911 outage that affected customers in several states the night of March 8, the FCC has been trying to figure out what happened. Preliminary information indicates the outage lasted five hours in the primary affected areas (the southeast, central, and parts of the northeast) but its effects spread throughout the regions, according to Public Safety & Homeland Security Acting Bureau Chief Lisa Fowlkes.
“It appears AT&T re-configured its network,” and then the routing for 911 calls failed, said Fowlkes, as she updated commissioners during Thursday’s FCC meeting. “They went to a backup call center for manual processing.” The volume was too much which meant calls were blocked. Affected customers heard fast ringing or nothing, public safety officials told the FCC in the affected areas. On an average day, the provider carries some 44,000 VoLTE calls nationwide. During the outage some 12,000 of those calls couldn’t get through to 911, according to the FCC. Continue Reading

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