Stephen Bye, Sprint’s CTO and Senior Vice President of
Technology Development and Corporate Strategy, started off the PCIA’s 2013
Wireless Infrastructure Show by reminding us that connecting people is very powerful.
Bye explains that, “it takes a network to bring that to life.” He believes that
the network is the unsung hero of the wireless industry. “My smartphone isn’t
smart unless it’s connected to a network,” Bye noted.
Sprint’s is working to making their network more
sophisticated and intuitive. Bye commented on how incredible it is that so many
people are choosing to communicate online with Twitter, Facebook, and other
websites. With so many people choosing to interact online with one another,
there are capacity challenges and data challenges that Sprint is facing.
Consumer demand is increasing for video content and web content. Bye believes
that it’s important to look at this important opportunity they have to discover
how to provide the service they can.
Sprint’s main focus is customer experience. Many people
assume that big data is purely for advertising reasons, but Bye remarked that
there is a lot to be gained from the analytics provided by big data. You have
the chance to look at the amount of data provided and decide what is the most
important.
“There is no silver bullet. We’re going to keeping pushing
innovation on all fronts,” Bye said. “We’re going to have to push the envelope
on all levels to steady the capacity demands. We have an obligation to meet our
customer needs. We also have an opportunity to for innovation, happiness,
healthiness, and awareness.”
In closing, Bye explained that Sprint is working to make
their devices more intuitive and less reactive so the device can anticipate
your needs and provide them in the most efficient way. Bye said, “The network
of tomorrow will be brilliant.”
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